We use small mail service to ship your order, mainly to north America, Europe, Australia and some countries in Asia. Shipping costs are calculated automatically at the checkout page depending on the weight of the package and your area.

Follow our instructions below:

Step 1:After opting for the appropriate Shipping Method, hit “Continue to Payment”.

Step 2:Scroll down to the Payment Information Filling, put a tick to PayPal and click “Complete order”.

Step 3: Now you are landing on the PayPal checkout window, don’t worry, just choose “Pay with Debit or Credit card.

Step 4: Hurray, you are almost there. It’s PayPal Guest Checkout. Simply fill in your Debit or Credit Card information.

Step 5: Click “Continue as Guest” if you do not wish to create an account.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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This error typically occurs when the billing address entered does not match what is on file with your financial institution.

Firstly, please attempt your order again with updated billing information. Please be informed that you need  to match your billing address correctly to the address which you have registered with your card issuer bank. This includes any formatting associated with applicable unit numbers, as well as requiring a full nine-digit zip code for some verification.

Secondly, be advised that every instance in which this error populates results in a pre-authorization, which will simply fall off and never post to your account. For getting the better support, please contact your bank to figure it out.

First of all, visit our store at: https://btffashion.com/

Choose products that you love, have fun customizing them, click “Add to cart” and then hit “Check out”.

Fill in the shipping details that are most likely to receive packages. Choose a suitable payment method and complete the order.

That’s it! We will do the rest for you 🙂

Note: We try to process our orders extra-fast to make sure that they arrive with you as soon as possible so we can’t make sure if we’re able to change your order address, item variant or quantity. Hope you understand.

1. It’s not recommended to use the product for better inspectation.

2. Promptly contact us here, tell us about your problem(s), and don’t forget to attach photos/videos that clearly show the defect/damage/condition for better support. We will give our best to assist.

We process refunds/replacements/returns on products that were shipped out by us and are defective due to an error on our end (e.g. wrong item, damaged or faulty).

Full Refund Eligibility does not includecases that are NOT of  Metal Addicted LLC error, such as;

• BUYER MISTAKE on purchasing item color, description or quantity, or any other Buyer error.
• Items past the 30-day warranty period (since delivery).

Please refer to our Refund Policy here: https://btffashion.com/pages/refund-policy

There are 2 common reasons that your packet is returned: Your shipping address is incorrect/insufficient or you are not able to collect your package when the post office attempts to deliver.

In the event the parcel is returned to us due to incorrect/incomplete shipping details, reshipping fees will be applicable.

In other case you are not able to collect your package when it’s out for delivery, your package would be kept at the local post office for a period of time for collecting before they send it back to the sender. If you are not able to collect your package in time, we are willing to send you a replacement.

If the second package cannot reach you, we are sorry that there won’t be anything else we can do to help.

If you received the delivery notice but the package is not in your mailbox, in your apartment office, or on the porch/doorstep, please don’t worry, there are a few possibilities and steps to do in that event.

• It could be delivered to the PO Box if you have one. Please stop by the post office to collect your package.
• Your neighbors and housemates might have received it in error. You might want to reaching out to them.
• USPS delivery vans have GPS that sometimes automatically updates a shipment as “Delivered” prematurely. Please wait another business day because the package was most likely marked as delivered accidentally, and will arrive the following day.

If the package does not show up (extremely rare occasion), please call the post office (make sure you call the LOCAL OFFICE), and NOT the HOTLINE. You should ask them who delivered the package, and ask them details about that day’s delivery. They are used to these types of questions, and can usually provide helpful information.