We use small mail service to ship your order, mainly to north America, Europe, Australia and some countries in Asia. Shipping costs are calculated automatically at the checkout page depending on the weight of the package and your area.
Pawfect House orders have a processing time of 3-6 business days so please be noted when purchasing, especially gift orders.
The amount of time it takes your order to leave our warehouse and arrive at the local delivery carrier is different depending on the product type and destination country. It may take from 5-12 business days. For further information, please visit here.
Due to the global impact of COVID-19, production and delivery times might be delayed by up to 5 business days than the time frame below. We truly apologize for this inconvenience and appreciate your understanding in this period.
As soon as we’ve dispatched your order, you’ll receive an email from us with the tracking details and carrier tracking site.
After we shipped your order out, an email which is entitled “A shipment from order #PHNxxxx” is on the way” will be sent to the email that you used when placing your order.
After that, click to the blue button “View Your Order” then you will land to your order’s status page where you can track your order.
All you need now is just simply click to the tracking code provided at that page to check your order’s status.
Typically, it would take up to 20 business days for your order to be delivered. Hence, please don’t panic if this period has not passed.
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of your online shop.
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Sometimes the high volume of packages in the seasonal period can also affect the shipping time.
Please note that tracking information will be displayed after your order starts being shipped.
P/s: We will try to ship out the package as soon as we could and try our best to avoid unnecessary delays in this pandemic crisis. Hope you understand and wait patiently with us.
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